We wanted an experience that would supply with a relaxing adult atmosphere that was negatively impacted by this not being enforced. Also this car represented itself as a purchase of an adults only car ticket and children were running through the car. Upon informing staff of the issue we were told once the train is moving we can go to other cars and stand in the cool air to gain some reprise from the heat.This is insane as we bought out the entire private room to have a bonding family experience we certainly were unable to enjoy. We actually had to use the pamphlets provided to make fans in order to be comfortable during the ride and continuously go into the other cars for refuge from the sweltering heat. Paying for six tickets dollars to sit in the heat in pool of our own sweat was not the idea of a luxury car provided by marketing materials. Another issue with the experience was there little to no a/c in rear car named Rippling Stream on a day with temperatures rising above 95 degrees! Although the next car over had perfect a/c with a lower priced ticket. Meaning we had to rush and adjust our original plans. On top of all of that the trains expected time to return was 5:00 we did not return until after 5:30! This is insane it officially help derail our entire vacation plan and helped out more of a strain on our time off. On the return trip we didn’t even get above 10 mph on the speed making for a grueling and arduous journey back creating an atmosphere on complete misery on the entire train. Then upon returning at the specified time we still not even begin the process of departing until nearly 30 minutes past the time we were told to return! The.
With barely an hour in Burnett without enough time to eat we actually had to leave the restaurant we were at in a manic frenzy without eating, apologize to the staff at the restaurant for our rush due to this,and return to the train. This was barely enough time to visit a local restaurant flooding with business from both local lunchtime and other passengers. It was advertised we would have two hours to explore downtown Burnett and have lunch. Apparently that was another misrepresentation of the trip. We saw no mention of it, nor display of it. Another large disappointment was the lack of the advertised western gun fight. Which is fine although it did negatively impact the quality of time spent in Burnett and exploring the town which was a key experience in the advertised outing. To begin the train left 20 minutes late from the terminal when it was communicated the train would be leaving promptly and on time consistently.
I visited and rode the September 7th 10:00 am to 5:00 pm ride to Burnett going out of Cedar Park Wirth the Austin Steam Train Association and I’d like to share my experience that day. My family and I took a ride on the Hill Country Flyer and this a brief overview of our experience and I recommend you heed this review well.
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